What Gopher provides is a method for businesses to find a way to connect and communicate with customers interested in their services or their products. It does this mainly through its online business directory, but also through a host of online marketing services.
From time to time, the company has to deal with grievances aired against it or that it must air against its clients. The company has laid out in its terms and conditions on what happens when a problem requires resolution.
Charging and Payment Issues
The most common Gopher NZ complaints are usually those that relate to charges. Either a client fails to make a payment on time or a charge does not correlate to the services requested. The first is an issue that is only minor at first. The company asks for payment to be made. When it is not, the company rescinds the services it provides for the client and takes reasonable means to collect on its debt. Typically, the situation does not come to this extreme, and the rules are only there as a last resort.
In most case, Gopher NZ complaints dealing with charges are simply a mistake on the client’s part, often due to a lack of funds or financial miscommunication.
For complaints relating to erroneous charges made by Gopher, the company handles these situations quickly and decisively. It recognizes that errors can occur and ensures that proper remands are made in a timely manner.
Issues with Service
For Gopher NZ complaints due to service issues, the solutions are often more complicated than with other problems. First off, clients have to realize that Gopher does not guarantee that their marketing efforts, either through the directory or through the various services they provide, are a guarantee of site traffic or sales.
Clients must understand that there is no way to guarantee sales or clicks to a site, and that human nature is unpredictable. What Gopher offers is the likelihood that sales and traffic will increase due to their efforts.
Gopher NZ complaints on service can also relate to downtime from the company’s servers and services. These are often necessary outages that are beyond the company’s control. Power surges and outages can makes the power fail for the company and its servers. And the servers must sometimes be turned off to allow for maintenance. Gopher does its best to minimize these disturbances, but acknowledges that they are an unfortunate side effect of running an online business.
There are times when the company will respond to Gopher NZ complaints about its service with reparations made to the complainant. These instances are rare, but do bely the company’s efforts to make the situation right, even when it was not directly responsible for the problem.
Gopher clients should also be aware that the company does not guarantee that their content will be allowed or advertised on the site, even if it is paid for. These instances typically occur when the content in question is illegal, and it is up to the client to make sure their content complies with all applicable laws.